Customer Support

The Golden Rose support team handles all questions related to account issues, payment transactions, verification, technical issues, promotions and responsible gaming. Available support channels include live chat, email support, and online help requests. General account and technical issues are handled 24/7 - we recommend live chat for quick questions and email for issues that require documentation or further review. While we respond to general account and technical matters within 45 minutes, issues relating to payment, verification and account investigation may take longer to resolve. For general assistance, email support@goldenrose.casino.